FIND A CENTERKUMON NORTH AMERICA, INC.
KUMON PRIVACY STATEMENT
Kumon North America, Inc. (as used in this Privacy Statement, “Kumon”, “us” or “we”) respects and shares your concern about your privacy and the privacy of your children. We are committed to protecting your Personal Information (as defined below). You have a right to know what information we collect and how we may use it. The following Privacy Statement describes the information we collect and how we use this information. By using our websites and/or by enrolling your child at a Kumon Center, you consent to the practices described in this herein. If you do not agree and consent, please discontinue use of our websites and Kumon Center services.
What Type of Information Do We Collect?
Most of the personal information we receive has been provided to us by you, typically when you visit one of our websites or enroll your child at a Kumon Center. As described in this Privacy Statement, “Personal Information” may include information collected from you, through various means (as described below), and may include information such as your name, phone number, address, email address, age, gender, birth date, educational history, family contact information, and similar items. If you pay fees or tuition at a Kumon Center, Personal Information may also include credit card information.
Enrollment and Study at a Kumon Center
Most Kumon Centers are independently owned and operated, and the owners of these Centers are our franchisees (referred to as “Instructors”). When you enroll your child at a Kumon Center, the Instructor will have you fill out and sign an enrollment form, asking for your name, address, telephone number, e-mail address and other information necessary to serve your child’s education needs. Similar information will be collected regarding your child. This information is subsequently transmitted to us.
During your child’s enrollment at a Kumon Center, we will collect information about your child’s study progress from our Instructor and through visits to Kumon Centers. This information helps us support your Instructor with the operation of the Kumon Center, will serve to develop and improve Kumon instructional methods and learning materials, and for other purposes listed below in “How We Use Personal Information”. For these purposes and with your prior consent, we may also record videos of your child studying.
Kumon.com, KumonFranchise.com
If you request information through our website or request that we schedule a free assessment for your child at a Kumon Center, you will be prompted to provide your name, email address, physical address and telephone number. We collect and store this information to allow us to communicate with you and send you the information you have requested; or to schedule a free assessment. We also may use this information to periodically send you, by email or text, various marketing information.
Kumon also collects from visitors to our websites non-personally identifying information of the sort that web browsers and servers typically make available, such as browser type, language preference, date and time of each visitor request. We cannot use this information to identify, distinguish or trace you or your device, even if combined with other identifying formations. This data is used in an anonymous way, sometimes aggregated with other anonymous data about other users, for us to analyze the experience of visiting Kumon websites (see “Cookies & Other Tracking Mechanisms,” below).
Kumon Internal Systems
A prior registration and establishment of a password is required to access Kumon Internal Systems (allowing parental access the progress and study program for their children) website. To allow access to individual accounts on this website, at the time an account is created Kumon collects personally identifying information such as name, street address and email addresses for users. Information collected for Kumon Internal Systems will permit you to access your child’s study program and work progress.
Cookies & Other Tracking Mechanisms
A “cookie” is a string of information that a website stores on a visitor’s computer that the visitor’s browser provides to the website each time a visitor returns. Kumon uses cookies to identify and track return visitors and their use of our websites. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Kumon’s websites. By continuing to navigate our websites without changing your cookie setting, you are acknowledging and agreeing to Kumon’s use of cookies. Please note that if you choose to disable cookies, some features of our websites may not be available to you.
Our systems do not recognize, and we do not respond to, “do-not-track” requests. You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies). Access to and use of any linked websites are not governed by this Privacy Statement, and we are not responsible for the information practices of these third parties. You also may opt- out of targeted advertising by following the instructions in the third-party advertiser’s privacy policies.
Third-Party Analytics
We use automated devices and applications (such as Google Analytics) to evaluate usage of our website. These tools assist us to improve our websites and the user experience. We also use Remarketing within Google Analytics to analyze user behaviors on our websites and help us identify placements for our remarketing campaigns.
We may also use third parties for Internet-based targeted advertising, which may allow users of our websites to see customized advertisements based on your visits to our websites and our predictions about your interests. This data may be collected alongside your Personal Information. To change your preferences with respect to certain online advertising or to obtain more information about advertising networks and online behavioral advertising, visit the National Advertising Initiative Consumer opt-out page or the Digital Advertising Alliance Self-Regulatory Program. Please note that you may still see advertisements from us after you opt-out of targeted advertising, though these advertisements are not specifically targeted to you.
How We Use Personal Information.
Kumon does not request Personal Information via e-mail or telemarketing. If someone contacts you in either of these manners and requests Personal Information on behalf of Kumon, do not respond. Delete, disregard or hang up. These requests are not from us.
We may use the Personal Information we collect for the following purposes:
- Fulfilling contractual obligations of Kumon and its franchisees’ Instructors to provide educational enrichment in The Kumon Method to your child after enrollment at a Kumon Center;
- Our legitimate business interests, including, without limitation, our and our franchisees’ ability to provide effective and efficient educational enrichment to Kumon Method participants;
- Complying with a legal obligation or court order or to exercise or defend a legal claim;
- Developing and improving Kumon instructional methods and learning materials in the U.S. and around the world;
- Offering training of our employees and our Instructors in the U.S. and around the world;
- Verifying your identity when you return to one of our websites;
- Improving the user experience on the websites and effectuating marketing campaigns;
- Communicating with you via email, postal mail, phone, and other means;
- Protecting against identify theft and prevention fraud or other unlawful activity;
- Complying with and enforcing relevant standards, contractual obligations and our policies; and/or
- Responding to your inquiries.
Information We Share.
Kumon discloses Personal Information to certain of its employees, contractors, Instructors, franchisees, corporate parent, subsidiaries, and affiliates (collectively, the Related Parties”) that: (i) have a need to know that information in order for Kumon to provide and improve educational enrichment service to your child and/or for the purposes listed in “How We Use Personal Information”; and (ii) have agreed not to disclose any Personal Information to others. Information is disclosed to Related Parties for business purposes only. When we disclose Personal Information to a Related Party for business purposes, we enter a contract that both describes the purpose of sharing the Personal Information, and also requires the Required Party data recipient to keep the Personal Information confidential and not use the Personal Information for any purpose outside of performing its obligations under the contract with us.
In the prior 12 months, we have disclosed Personal Information that fall into the categories of including personal identifiers, protected classifications, customer records, commercial information, geolocation data, educational information, and inferences drawn from Personal Information in connection with the services we provide to you.
We are a U.S.-based company. We reserve the right to process, transfer or maintain your Personal Information on servers or databases located within the U.S. and elsewhere, including any state, province, country or other governmental jurisdiction. Some of our Related Parties may be located outside the United States, particularly our Related Party and corporate parent, Kumon Institute of Education, Co., Ltd., a Japanese-based corporation. By enrolling your child at a Kumon Center or by the use of our websites, you consent to the transfer of Personal Information.
While this Privacy Statement does not apply to data processed solely by our franchisees on their own behalf in connection with Kumon Centers, websites, or applications they own and independently operate, we do share the same categories of information (noted above) with Instructors to ensure you have a seamless experience. For instance, we share information with Instructors if you register for an appointment through our Kumon website before visiting a franchised Kumon Center.
Kumon doesn’t rent, sell, or share Personal Information with or to any third parties for monetary value or for commercial purposes, including to facilitate cross-contextual behavioral advertising and/or targeted advertising. Other than as described in this paragraph, Kumon will only disclose actual or potentially personally identifying information to third parties in response to a subpoena, court order or other valid governmental request.
How We Protect Personal Information
We maintain administrative, technical and physical safeguards designed to protect the Personal Information you provide to us against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. This includes our encryption of any data we transmit to third parties as described in this Privacy Statement. However, while we exercise what we believe to be appropriate standards and safeguards, no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially reasonable means to protect your Personal Information, we cannot guarantee its absolute security and will not be responsible for any accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use of any Personal Information you have given to us.
Retention of Personal Information.
Except as otherwise permitted or required by applicable laws or regulations, we retain your Personal Information for as long as necessary to fulfill the purposes for which we collected it, as needed to satisfy any legal obligations, or when required to resolve any disputes. To determine the retention period for Personal Information, we consider applicable legal requirements, the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, the purposes for which we process your Personal Information, and whether we can achieve those purposes through other means.
Accessing and Updating Your information.
At the time of enrollment, you will receive a copy of your child’s enrollment form containing the Personal Information you have given to the Kumon Instructor. This information will be transmitted to us by the Instructor. You can update or edit Personal Information you have entered on your child’s enrollment form by updating this information with your child’s Kumon Instructor at the Kumon Center where he or she has enrolled.
Children’s Privacy Protection.
We understand the importance of protecting children’s privacy in the interactive online world. We never intentionally collect or maintain any Personal Information about anyone under the age of 13, other than as needed to enroll children in a Kumon Center or to obtain appropriate information to plan and assess your child’s study at a Kumon Center, without appropriate parental consent. If a parent or legal guardian learns that their child provided us with Personal Information without his or her consent, please contact us and we will make commercially reasonable attempts to delete such Personal Information or otherwise treat it in accordance with COPPA and other applicable laws and regulations.
Opt-Out Right.
Marketing Communications: From time to time, we may send you commercial messages
via email, postal mail, or text message that we believe may be of interest to you, such as
marketing campaigns or information about the availability of a Kumon franchise. If you do not
wish to receive marketing or other commercial messages from us, simply follow the
unsubscribe instructions contained in the message you receive.
Use of Information: We may use your information to send center updates, appointment
confirmations, marketing offers and review requests via SMS. We do not sell or share your
mobile information with third parties for marketing purposes. Opt-in data and consent for
messaging are never shared outside our SMS provider. To unsubscribe, reply STOP.
Messaging Terms & Conditions: You agree to receive informational messages
(appointment reminders, account notifications, etc.) from Kumon. Message frequency varies.
Message and data rates may apply.
*For help, reply HELP or email us at [email protected]). You can opt out at any
time by replying STOP.
Please note that we may occasionally contact you for administrative purposes (including, without limitation, billing) even if you unsubscribe from our email list.
Right of Access/Right of Deletion.
You have the right to receive, in a structured, commonly used and machine-readable format, the Personal Information you have provided to us or to the Kumon Instructor, about you or your child. You have the right to have the information transmitted to another company, where it is technically feasible.
With certain exceptions, you may withdraw any consent you previously provided to us or object at any time on legitimate grounds to the processing of your Personal Information and we will apply your preference going forward. This will not affect the lawfulness of our use of your information based on your consent before it was withdrawn.
To exercise your rights, please contact us in the manner indicated in the “How To Contact Us” section of this Privacy Statement.
Notice to California Residents.
To exercise your rights, please contact us in the manner indicated in the “How To Contact Us” section of this Privacy Statement.
California residents have the following rights under the California Consumer Privacy Act (“CCPA”), the California Privacy Rights Act (“CPRA”), and related laws:
- A right to access data affecting Personal Information collected;
- A right of correction or deletion of Personal Information;
- A right to request disclosure if Personal Information is collected;
- A right to know (and request disclosure) if Personal Information is collected; and
- A right to opt-out of the sale or sharing of Personal information for commercial purposes.
To exercise a right afforded by CCPA, California residents may contact us as specified in the “How To Contact Us” section of this Privacy Statement. We will exercise due diligence in responding to any request within 45 days of receipt. If we require more time, we will inform you of the reason and extension time period (up to 90 days). The response we provide will also explain any reasons we cannot comply with a request, if applicable. If you are not happy with our response to your privacy request, you can ask us to reconsider our decision by responding to any communication you have received regarding your request.
We will not discriminate against you if you exercise any of the rights under CCPA. For instance, we will not deny your child’s enrollment in a Kumon Center, charge different prices, or change the level of the quality of goods or service should you decide to exercise those rights.
You may authorize an agent to make CCPA-related requests on your behalf. To fulfill requests made by authorized agents, you must provide us with enough information such that we can verify the authority of the agent.
If you are a registered user of Kumon’s services under the age of 18, and we have actual knowledge of your age, then under California law, you may request and obtain removal of certain content or information you have posted on our services. To do so, please contact us in the manner indicated in the “How To Contact Us” section of this Privacy Statement. Please note that removal does not ensure complete or comprehensive removal of the content. For example, removal may not be possible or permitted if another provision of law requires the content to be maintained, if it was posted or reposted by others, or if we paid compensation to you in exchange for the posting.
Notice to Residents of Additional States.
If you are a consumer who resides in the states in which state-level privacy law has been enacted (e.g., Colorado, Virginia, etc.), other than California, you may have the following rights (in each case under the conditions and to the extent set forth under applicable law):
- A right to access data affecting Personal Information collected;
- A right of correction or deletion of Personal Information;
- A right to know (and request disclosure) if Personal Information is collected;
- A right to opt-out of the sale or sharing of Personal information for commercial purposes;
- A right to opt-out of targeted advertising; and
- A right to appeal any action we make with regard to your privacy rights.
To exercise any of the above rights, you may contact us as specified in the “How To Contact Us” section of this Privacy Statement. We will exercise due diligence in responding to any request within 45 days of receipt. If we require more time, we will inform you of the reason and extension time period. Please note that, depending on the nature of your request, you may be asked to provide information to verify your identity before your request can be processed. We will confirm receipt of your request and respond to your request as soon as we reasonably can and no later than legally required. We use commercially reasonable efforts to authenticate the identity of the consumer submitting a request.
If you choose to exercise any of the privacy rights described above, you will not receive discriminatory treatment from us.
Privacy Statement Changes.
We will update this Privacy Statement as laws and our practices change. We will indicate the date of the last update by changing the “Effective Date” information at the top of this Privacy Statement. Please check back often to ensure you are aware of any changes to this Privacy Statement. Your use of Kumon’s services after any update to this Privacy Statement will constitute your acceptance of the changes.
How To Contact Us.
If you have any questions about Kumon’s privacy practices or to exercise any of your rights with regard to your Personal Information, contact our Privacy Coordinator in either of the following manners:
Kumon Privacy Statement Coordinator at:
1-800-966-6284
or
[email protected]
Please note: Before we can fulfill your request, we must be able to verify your identity. If we cannot verify your identity, we may not be able to fulfill your request.