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Privacy Policy



Kumon Canada Inc.

Kumon Canada Inc. is a corporation incorporated under the laws of Ontario, with its head office at 111 Zenway Blvd, Unit 1 Vaughan (Ontario) L4H 3H9. When the term “Kumon” or “we” is used in this policy, it means Kumon Canada Inc.

Kumon Canada Inc. is part of a worldwide group of companies, the largest supplemental education provider in the world, with headquarters in Osaka Japan. Kumon Canada is a wholly owned subsidiary of Kumon North America, Inc., located in the United States. Kumon North America Inc. and Kumon Institute of Education Co., Ltd., located in Japan, will from time to time have access to your personal information in order to monitor and develop programs to improve instruction and maximize learning.

Protection of your personal information is essential to Kumon. Kumon complies with the federal Personal Information Protection and Electronic Documents Act, as well as with applicable provincial privacy legislation (the “Applicable Privacy Laws”).

While this policy does not apply to data processed solely by our franchisees on their own behalf in connection with Kumon Centers, websites, or applications they own and independently operate, we do share the same categories of information (noted below) with Instructors to ensure you have a seamless experience. For instance, we share information with Instructors if you register for an appointment through our Kumon website before visiting a franchised Kumon Center.

Definitions

The following definitions apply in this Privacy Policy:

  • “Collection” – means the act of gathering, acquiring or obtaining personal information from any source, including from third parties, by any means.
  • “Consent” - means a voluntary agreement with what is being done or proposed. Consent can be either express or implied. Express consent is given explicitly, either orally or in writing. Express consent is unequivocal and does not require any inference on the part of the persons seeking the consent. Implied consent arises where consent may reasonably be inferred from the action or inaction of the individual.
  • “Customer” - means an individual who is a client at a Kumon Math and Reading Centre.
  • “Disclosure” – making personal information available to other persons outside of Kumon.
  • “personal information” – means information about an identifiable individual, other than business contact information.
  • “Use” – means the handling and processing of personal information.

PRINCIPLE 1: ACCOUNTABILITY

Accountability for Kumon’s compliance with the privacy principles shall rest with Kumon’s Privacy Officer. This individual may delegate other individuals to act in his or her behalf. The individual will be known as the “Privacy Officer”.

Kumon is responsible for all personal information in its possession or custody, including information that has been transferred to it by a third party, including personal information collected by a third party assisting us with marketing.

Kumon will only disclose your personal information to a third party if it is satisfied that such party will grant a comparable level of protection to your personal information. Kumon selects contractors or third parties who can guarantee that technical, organizational, and security measures will adequately protection your personal information at all times

Kumon also implements policies and practices to give effect to this privacy policy, including:

  • (a) implementing procedures to protect personal information;
  • (b) establishing procedures to receive and respond to complaints and inquiries;
  • (c) training staff and communicating to staff information about Kumon’s policies and practices;
  • (d) developing information to explain Kumon’s policies and procedures; and
  • (e) monitoring developments in privacy and security on a continuing basis.

PRINCIPLE 2: IDENTIFYING PURPOSES

The purposes for which personal information is collected shall be identified by Kumon before or at the time the information is collected.

Kumon shall collect personal information only for the purposes of operating its business including:

  • improvement of our Math and Reading programs
  • security of the child
  • franchise recruitment
  • centre management
  • identifying and communicating with individuals interested in receiving information about the Kumon Method, Materials, services and other marketing purposes (often referred to as secondary marketing)
  • complying with governmental rules and regulations;
  • training its staff;
  • operating its websites.

Kumon generally uses such personal information to carry on its business and serve its customers as described above. If the business is transferred to a new owner, the personal information will also be transferred subject to the limitations of Principle 5.

The purposes for which information is being collected shall be identified by the member of Kumon at or before the time the information is collected. Only information that is necessary for the purposes that have been identified may be collected. The purposes for the collection, use and disclosure shall be communicated to the subject individual.

We use automated devices and applications (such as Google Analytics) to evaluate usage of our website. These tools assist us to improve our websites and the user experience. We also use Remarketing within Google Analytics to analyze user behaviors on our websites and help us identify placements for our remarketing campaigns.

We may also use third parties for Internet-based targeted advertising, which may allow users of our websites to see customized advertisements based on your visits to our websites and our predictions about your interests. In some cases, this information may also be used to advertise to groups of people with characteristics similar to yours. To change your preferences with respect to certain online advertising or to obtain more information about advertising networks and online behavioral advertising, visit the National Advertising Initiative Consumer opt-out page or the Digital Advertising Alliance Self-Regulatory Program. Changing your preferences or settings within an individual browser will not necessarily carry over to other browsers or advertising networks. As a result, please note that you may still see advertisements from us after you opt-out of targeted advertising, though these advertisements are not specifically targeted to you.

PRINCIPLE 3: CONSENT

The knowledge and consent of the individual are required for the collection, use or disclosure of personal information, except as provided by law.

Consent is required for the collection of personal information and the subsequent use or disclosure of such information. Exceptions to such requirement are specified in Applicable Privacy Laws.

When acting as a service provider to a franchisee or another organization such as a private school with respect to the collection, use or disclosure of personal information, a member of Kumon shall obtain and adhere to any form of consent previously obtained by such organization, subject to the exceptions provided for in Applicable Privacy Laws.

Kumon may not, as a condition for the supply of a product or a service require an individual to consent to the collection, use or disclosure of personal information beyond what is necessary for such purposes.

The adequacy of the form of consent depends upon the circumstances and the type of information that is being collected.

In principle the collection, use or disclosure of personal data concerning racial and ethnic origin, political opinions, religious or philosophical beliefs, or details about the health or sexual orientation of the individual concerned is not permitted, except when such is required or allowed by law, as these are particularly sensitive categories of personal information. Should Kumon collect sensitive information about you or your child, we will require your explicit consent.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Kumon will inform you of the implications of such withdrawal, and depending on the scope of the withdrawal, we may no longer be able to provide you with services.

We understand the importance of protecting children’s privacy in the interactive online world. We never intentionally collect or maintain any personal information about anyone under the age of 13, other than as needed to enroll children in a Kumon Center or to obtain appropriate information to plan and assess your child’s study at a Kumon Center, without appropriate parental consent. If a parent or legal guardian learns that their child provided us with personal information without their consent, please contact us and we will make commercially reasonable attempts to delete such personal information or otherwise treat it in accordance with applicable law. In any event, we will not retain your child’s personal information longer than reasonably necessary to fulfill the specific purpose(s) for which it was collected (including providing services to your child).

We intend to use your child’s personal information in accordance with the other terms of this policy. Specifically, this means sharing such personal information with third parties for specific commercial purposes, which include targeted advertising. Please note that you can consent to the collection and use of your child’s personal information by us to provide services to your child, without consenting to its disclosure to third parties for non- necessary purposes under applicable law. To opt out of the sharing of your child’s personal information with third parties, please contact us using one of the methods below.

PRINCIPLE 4: LIMITING COLLECTION

The collection of personal information shall be limited to that which is necessary for the purposes identified by Kumon. The information shall be collected by fair and lawful means.

Personal information shall not be collected indiscriminately. Both the amount and the type of information collected shall be limited to that which is necessary to fulfill the purposes identified.

Most of the personal information we receive has been provided to us by you, typically when you visit one of our websites or enroll your child at a Kumon Center (whether in person or online through an e-enrollment form). Personal information collected may include information collected from you, through various means (as described below), and may include information such as your name, phone number, address, email address, age, gender, birth date, educational history, family contact information, and similar items. This information may be collected, in part, through our retention of a copy of your government- issued ID card or similar information. If you pay fees or tuition at a Kumon Center, personal information may also include credit card information.

During your child’s enrollment at a Kumon Center, we will collect information about your child’s study progress from our Instructor and through visits to Kumon Centers. This information helps us support your Instructor with the operation of the Kumon Center, will serve to develop and improve Kumon instructional methods and learning materials, and for other purposes listed above. For these purposes and with your prior consent, we may also record videos of your child studying.

Kumon also collects from visitors to our websites non-personally identifying information of the sort that web browsers and servers typically make available, such as browser type, language preference, date and time of each visitor request. We cannot use this information to identify, distinguish or trace you or your device, even if combined with other identifying information. This data is used in an anonymous way, sometimes aggregated with other anonymous data about other users, for us to analyze the experience of visiting Kumon websites.

As you navigate through and interact with our websites, we may use cookies or other automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns. A cookie is a small file placed on a drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our websites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our websites.

Pages of our websites and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

PRINCIPLE 5: LIMITING USE, DISCLOSURE AND RETENTION

Personal information shall not be used or disclosed for purposes other than those for which the information was collected, except with the consent of the individual or as required by law. Personal information shall be retained only as long as necessary for the fulfillment of those purposes.

Kumon is a wholly owned subsidiary of Kumon North America, Inc. and Kumon North America, Inc. is a wholly owned subsidiary of the Kumon Institute of Education Co., Ltd.

Kumon North America, Inc., located in the United States, and Kumon Institute of Education Co., Ltd., located in Japan, only use this information in compliance with this privacy policy and in compliance with Applicable Privacy Laws. Access to your personal information is limited to certain specific employees and contractors of Kumon, Kumon North America, Inc. and the Kumon Institute of Education Co., Ltd. on need-to-know basis.

Kumon may disclose your personal information to third parties who assist us in the conduct of our business. Prior to disclosing your personal information, we will ensure that such third parties will protect your personal information adequately.

Employees and contractors who have access to personal information shall only be those whose function and responsibility specifically include the handling of such personal information. The right of access is restricted according to the nature and scope of the individual function and responsibility.

Personal information that is no longer required to fulfil the identified purposes will be destroyed, erased or made anonymous.

As one of the purposes for which Kumon collects, uses and/or discloses personal information is the operation of its business, in the event that all or part of the assets of Kumon are sold to a new owner, all personal information, or that part of the personal information associated with the assets being sold, will be transferred (disclosed) to the new owner, subject to certain conditions. The new owner must agree to maintain and abide by Kumon’s then existing Privacy Policy or agree to Kumon sending notices to all of its current customers advising them of the proposed transfer, the new owner's privacy policy and providing its customers with an easy and effective means of withdrawing their personal information prior to the transfer, at Kumon’s option.

Kumon discloses personal information to certain of its employees, contractors, Instructors, franchisees, corporate parent, subsidiaries, and affiliates (collectively, the “Related Parties”) that: (i) have a need to know such information in order for Kumon to provide and improve educational enrichment services to your child and/or for the purposes listed above; and (ii) have agreed not to disclose any personal information to others. Information is disclosed to Related Parties for business purposes only. When we disclose personal information to a Related Party for business purposes, we enter a contract that requires the recipient to keep the personal information confidential and not use the personal information for any purpose outside of performing its obligations under the contract with us.

Kumon may share personal information with third parties for commercial purposes, including to host our services, facilitate cross-contextual behavioral advertising, suppression advertising, and/or targeted advertising. When this happens, your personal information is encrypted, though it may still be attributable to you. We may also share anonymized personal information with third parties after it has been altered, combined with other information, or otherwise processed, such that it cannot be reasonable used to identify an individual person. Notwithstanding any of these uses, we do not sell or rent any personal information to third parties in exchange for monetary compensation.

Extra-jurisdictional Transfers of Data

The personal information that we collect may be securely stored on servers that are located outside of Canada or, if within Canada, located outside of the province or territory in which such information was collected. While Kumon will take its best efforts to ensure that your personal information is stored and protected in accordance with this policy and the Applicable Privacy Laws of the province or territory in which you reside, information stored outside of your home jurisdiction may be subject to the data privacy, national security and other laws applicable in the jurisdiction in which such information is stored, which may or may not be as comprehensive as Canadian law. Whenever we engage a service provider, we require that its privacy and security standards adhere to this policy and Applicable Privacy Laws.

PRINCIPLE 6: ACCURACY

Personal information shall be accurate, complete and up-to-date as is necessary for the purposes for which it is to be used

This is particularly important where the information is being used to make some evaluation or judgement about the individual. The extent to which the personal information shall be accurate, complete and up-to-date will depend upon the use of the information taking into account the interests of the individual.

Kumon has measures in place to ensure that your personal information that is used on an ongoing basis, including information that is disclosed to third parties, is generally accurate and up-to-date.

When appropriate, Kumon communicates modifications to your personal information to contractors having access to your personal information.

PRINCIPLE 7: SAFEGUARDS

Personal information shall be protected by security safeguards which are commensurate to the sensitivity of the information.

Our security safeguards protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. The nature of the safeguards will vary according to the sensitivity of the information. Kumon will monitor security developments and re-assess the risks at regular intervals.

The methods of protection include physical measures, organizational measures and technological measures. All personal information is handled on a “need-to-know” basis and each member of Kumon is responsible for the protection of the personal information used in their job function.

Kumon regularly makes all of its employees and contractors aware of the importance of maintaining the security of personal information.

Care shall be used in the disposal or destruction of personal information to prevent unauthorized parties from gaining access to such informationCommercially reasonable steps are used in the disposal or destruction of personal information to prevent unauthorized parties from gaining access to such information.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to an account with Kumon, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted online. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures.

PRINCIPLE 8: OPENNESS

Kumon shall make readily available to individuals specific information about its policies and practices relating to the management of personal information.

Kumon shall be open about its policies and practices with respect to the management of personal information. Individuals shall be able to acquire information about Kumon’s policies and practices without unreasonable effort. This information shall be made available in a form that is generally understandable.

The information made available must include:

  • (a) the correct legal name of Kumon;
  • (b) how the individual may contact the Privacy Officer with respect to complaints or inquiries;
  • (c) advice that the individual can gain access to the personal information held by Kumon by writing to the Privacy Officer, confirming and verifying their identity, and requesting the specified information;
  • (d) a description of the type of personal information held by Kumon including a general account of its use;
  • (e) a copy of any brochures or other information that explain Kumon’s policies, standards or codes; and
  • (f) what personal information is generally made available to related organizations.
  • (g) advice that the individual may refuse to allow the use of his or her data for purposes of direct marketing, which must be given no later than the time of the first inclusion in a mailing.

This information is also available on Kumon’s website www.kumon.ca.

PRINCIPLE 9: INDIVIDUAL ACCESS

Upon request, an individual shall be informed of the existence, use and disclosure of his or her personal information and shall be given access to that information. An individual shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate.

Before granting an individual access to the personal information, a member of Kumon must consult the Privacy Officer or that person’s delegate. There are restrictions on the grant of access in Applicable Privacy Laws, for instance where such disclosure would reveal personal information about a third party that cannot be severed from the information about the individual making the request.

Upon receiving your access request, Kumon will inform your whether or not it holds personal information about you or your child. When Kumon provides you with information regarding the personal information in its possession or control, it will provide an account of the use that has been made or is being made and an account of the third parties to which the information has been disclosed. Before providing you with any information, Kumon will verify and satisfy itself as to your identity.

Kumon shall respond to your request within 30 days at minimal or no cost to you. Kumon may require a reasonable payment for the information provided only if it has informed you in advance of the approximate cost and you have advised Kumon that the request is not being withdrawn.

If you demonstrate the inaccuracy or incompleteness of your personal information, Kumon must amend the information as required. Depending upon the nature of the information challenged, amendment could involve the correction, deletion or addition of information. Where appropriate, the amended information shall be transmitted to third parties having access to the information in question.

When a challenge is not resolved to your satisfaction, the substance of the unresolved challenge shall be recorded by Kumon. When appropriate, the existence of the unresolved challenge should be transmitted to third parties having access to the information in question.

PRINCIPLE 10: CHALLENGING COMPLIANCE

An individual shall be able to address a challenge concerning compliance with the above privacy principles to the Privacy Officer.

The individual accountable for Kumon’s compliance is the Privacy Officer. All inquiries and complaints shall be made to Kumon’s Privacy Officer by mail or be email at:

Privacy Officer
Kumon Canada Inc.
111 Zenway Blvd, Unit 1
Vaughan, ON L4H 3H9
1-800-966-6284
[email protected]

The Privacy Officer shall investigate all complaints. If a complaint is found to be justified, the Privacy Officer will take appropriate measures, including amending its policies and practices if necessary.

Where the complaint arises out of a customer matter, the customer shall be informed immediately of such measures.

Changes

From time to time the Privacy Officer may make changes to this policy to adapt to changing business conditions and for other reasons. In the event that in the opinion of the Privacy Officer acting reasonably such changes will allow Kumon to make materially greater use and/or disclosure of any personal information, the individuals affected by the changes will be clearly and concisely notified of the changes and their proposed effect, and provided with an opportunity to withdraw their consent to the collection, use and/or disclosure of their personal information.

Date Adopted: 04.06.2026